Pickup & Return Service (Klosterneuburg)

Frequently asked questions

How does PC Anza remote support work?

Remote support is a fast, secure, and convenient solution if you don’t want to bring your computer to the workshop in person.

1. Appointment Booking
Book a convenient time online and briefly describe how we can help you.
After a successful booking, you will receive an email with a link to our chat/support interface.
We look forward to seeing you at the scheduled time.

2. Consultation & Secure Connection
If you wish, we can connect during the consultation via a secure program (AnyDesk) with your computer.
You start the connection yourself and can disconnect at any time.

3. Real-time problem solving
Error diagnosis and troubleshooting are performed in your presence.
We always explain what we are doing and only handle what you give us your consent for.

4. Control & Explanation
After the solution is found, we will check the result together and briefly explain what happened and what you should look out for in the future.

Important:
We have no access to your data without your permission, and the connection terminates completely once the remote maintenance is finished.

Yes, remote maintenance is absolutely secure, as we use a suitable program and you control the connection yourself.

  • You start the connection yourself and can disconnect at any time.

  • We only carry out the actions for which you give us your consent.

  • The connection is encrypted, so no one else has access to your computer.

  • Upon completion of the remote maintenance, the connection is fully terminated and all access is immediately closed.

You retain control at all times over what happens on your device.
Remote support is a fast, secure, and convenient solution if you don’t want to bring your computer to the workshop in person.

Your data is completely secure during remote maintenance.

  • We only work with the programs and devices that are necessary to solve the problem.

  • The connection is encrypted, so no one else has access to your computer.

  • We do not store or copy any data and do not use any personal information without your express permission.

If it is determined during the remote maintenance that the problem cannot be solved remotely, we will explain the reason and offer alternatives, for example:

  • Personal drop-off at the workshop

  • Data backup

  • Device replacement

Should it not be possible to solve the problem, the consultation – regardless of how long it takes – will not be invoiced..

For the remote maintenance, you pay only after the consultation and after the work has actually been performed..

  • No pre-payment required

  • No hidden fees

  • Invoicing follows completion of the work

If the problem cannot be solved during the remote maintenance, the consultation and the time spent on it are free of charge.

  • You will never be asked to pay in advance.

  • We will inform you about every step in advance and only carry out the actions for which you give your consent.

  • Our goal is to provide you with an honest, fair, and secure service without you taking any risk.