Pickup & Return Service (Klosterneuburg)

Important questions about safety and procedures

How does my remote support work?

Remote maintenance is the fastest and most convenient solution for your software problems. You don't have to transport your device; I simply connect securely and directly to your location.

1. Select a date Book a suitable appointment online and briefly describe your request. Immediately after booking, you will receive a confirmation email with all the information you need for our consultation.

2. Establish a secure connection I will contact you at the agreed time. We use a secure programme.AnyDesk) we establish an encrypted connection. Important: You initiate access yourself and can interrupt the connection at any time with a single click.

3. Real-time problem solving I will fix the error right in front of you. While I work, I will explain exactly what I am doing. I will only access the areas for which you give me your express consent.

4. Conclusion & tips After the repair, we will check together to make sure that everything is working perfectly again. I will also give you some quick tips on how to avoid similar problems in the future. Once we are finished, the connection will be permanently disconnected, and I will no longer have access to your device.

My promise: Your data is safe with me. Nothing will happen without your permission, and discretion is a matter of course for me.

Yes, your security and privacy are my top priority. I only use professional and encrypted programmes (such as AnyDesk) for remote maintenance to ensure that your data is completely protected.

  • You retain full control: I can never log in without your permission. You always initiate the connection yourself by entering a code and can terminate it immediately at any time with a single click.

  • Complete transparency: While I work, you can follow every movement of my mouse live on your screen. I only carry out the steps that we have discussed beforehand and that you agree to.

  • No permanent access: As soon as our session is over, the connection will be completely and permanently closed. Secret access afterwards is technically impossible.

  • Encrypted data: All communication is encrypted to the highest standards, so no third party has access to your computer from outside.

My remote support therefore offers you a fast, convenient and completely secure solution without you having to transport your device or hand it over to anyone else.

Discretion and data protection are the basis of every collaboration for me. I handle your information as carefully as I would want my own data to be handled.

  • Minimum data usage: I only access the programmes and files that are absolutely necessary to solve your specific IT problem.

  • No storage: I do not make copies of your personal data and do not store any information without your express prior consent.

  • Highest security: The encrypted connection ensures that no unauthorised persons can read or intercept data during our session.

  • Complete transparency: You can follow what folders I am opening and what settings I am working on at any time on the screen. Nothing happens behind closed doors.

My promise: Your privacy is 100% guaranteed. Once the session is over, I no longer have any access to your data or your system.

Sometimes remote maintenance reaches its limits, for example in the event of a hardware defect or major Internet problems. In this case, I won't leave you out in the cold.

  • Honest diagnosis: I will explain exactly why a remote solution is not possible and show you the next steps.

  • Alternative solutions: We can arrange for me to collect your device in person in Klosterneuburg, or you can bring it to my workshop. I am also happy to assist you with data backup or device replacement.

  • No risk for you: My promise is rock solid: No solution = no costs. If I cannot resolve the issue, I will not charge you for the consultation, regardless of how much time I have already invested.

Transparency is important to me, including when it comes to money. You are not taking any financial risk with me.

  • Payment only after success: You only pay once the remote maintenance has been completed and I have successfully carried out the agreed work.

  • No prepayment: I never ask for money in advance. I pass on my confidence in my work to you.

  • No hidden costs: The price is clearly based on my packages (Express, Standard or Complex). There are no dubious additional fees.

  • Conveniently by invoice: Payment is straightforward and made against invoice. You will receive this by email after our appointment and can conveniently transfer the amount.

My principle: Fair work deserves fair pay, but only once you are satisfied with the result.

No, there is no financial risk for me. If I cannot solve your problem via remote maintenance, my service remains free of charge for you. completely free of charge.

  • No success, no invoice: I will not charge you for the time spent on the analysis and attempt to find a solution.

  • No prepayment: Since you never pay in advance, you don't have to chase after money.

  • Full control: I will inform you about every single step in advance. Nothing will happen without your express consent.

  • Honest & Fair: My goal is to provide a transparent and secure service. If remote maintenance is not sufficient, I will tell you openly and honestly, rather than charging you for unnecessary time.

So you are taking absolutely no risk; I only win if you also win with a solution.